Last Updated
Last updated: March 11, 2026.
Information We Collect
Big Whale Ltd. may collect information that you provide directly to us, such as your name, email address, inquiry details, support requests, billing-related information, and any other information you choose to submit through our services or communication channels.
We may also collect limited technical data such as device information, browser type, log data, and usage analytics when you access our website or supported digital products.
How We Use Information
We use collected information to provide and improve our services, respond to support requests, process subscriptions or account-related activity, maintain security, analyze performance, and comply with legal obligations.
We do not sell personal information. We may share information only with trusted service providers, payment platforms, analytics partners, or authorities where necessary to operate our services or comply with law.
Cookies and Similar Technologies
Big Whale Ltd. may use cookies, local storage, analytics tags, and similar technologies to support core site functionality, remember preferences, understand traffic patterns, prevent abuse, and improve the overall user experience.
Depending on the service and your location, you may be able to manage certain cookie preferences through your browser settings or available consent tools.
Third-Party Services
To operate our website and products, we may rely on third-party providers such as hosting services, analytics platforms, payment processors, customer support tools, email services, app distribution platforms, and infrastructure vendors.
These third parties may process personal information on our behalf only to the extent necessary to deliver their services to Big Whale Ltd. and under appropriate contractual or legal safeguards where applicable.
International Transfers
Because our service providers, systems, or business operations may span multiple jurisdictions, personal information may be stored or processed outside your country of residence.
Where required by law, Big Whale Ltd. will take reasonable steps to use lawful transfer mechanisms and appropriate safeguards for international data transfers.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, support, subscription management, fraud prevention, legal compliance, recordkeeping, and dispute resolution.
Retention periods may vary depending on the type of information, the product involved, and our legal or operational obligations.
Your Rights and Choices
Depending on your location and the laws that apply to you, you may have rights to access, correct, update, delete, restrict, or object to certain uses of your personal information.
To make a privacy-related request or ask a question about your data, please contact us at [email protected]. We may need to verify your identity before acting on certain requests.
Children’s Privacy
Our services are not intended for children in violation of applicable age-related legal requirements. We do not knowingly collect personal information from children where such collection is prohibited by law.
If you believe that a child has provided personal information to Big Whale Ltd. inappropriately, please contact us so that we can review and address the matter.
Policy Questions
Big Whale Ltd. may update this Privacy Policy from time to time to reflect changes in our products, services, technologies, legal obligations, or business practices.
If you have any questions about this Privacy Policy or how Big Whale Ltd. handles personal information, please contact [email protected].